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Contact us |
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Beirut
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"Customer complaints are the schoolbooks from which we learn"
What is it all about?
Simple platitudes about the customer being "number one" or providing "first class service" are no longer enough. Today, we must work on the values and skills employees need to meet or exceed the expectations of ALL their customers.
Topics include
- What customers really want
- Customer Service tools
- Handling difficult situations
- Telephone etiquette
- Lessons in Customer Relationship Management
Is it for me?
This course is designed to all front people in the organization, sales executives and all those who have to deal with a customer situation. |
