ADMINISTRATION

The Complete Modular Course Levels 1 & 2 

Course Objectives

The course aims at providing executive and management assistants with vital success and performance tools.

Through training on methodology and creative thinking, it will help them deal with a changing environment while developing their team spirit and individual growth.

Course Benefits

At course completion, participants will be better equipped to

-          Understand and deal with new business challenges

-          (Power) fully use modern office technologies

-          Think creatively and act assertively

-          Communicate clearly and efficiently

-          Manage office activities and projects

-          Work on their personal and professional growth

Course Modules per Level

LEVEL ONE (36 hours)

·    Managing Activities & Files

·    Intermediate Word, Excel, PowerPoint & Internet

·    The Secrets of Successful Communications

·    Time & Priorities Management

LEVEL TWO (36 hours)

·     Effective Business Writing Skills

·     Advanced Word, Excel & PowerPoint

·     Effective Office Management

 ·     Customer Relationship Management

Module Contents - LEVEL ONE

Managing Activities & Files

• Managing mail and correspondence
• Organizing and preparing meetings and events
• Managing relations with suppliers
• Managing corporate files & archives
• Managing personnel files and issues

Intermediate Word, Excel, PowerPoint & Internet

The Secrets of Successful Communications

• The concepts of interpersonal communication
• Active listening techniques and Body language Interpretations
• Managing the telephone tool
• Face to face with your client – The reception phase
• Internal / External Customer: Different needs / Same importance
• Planning the contents of your message and Composing your message
• Common rules to follow when composing sentences
• Choosing the right tone
• Finishing a letter as strongly as beginning it

Time & Priorities Management

• Time Management, a definition and basic concepts
• Working with MS Outlook (calendar & Task functions)
• Target your efforts on the most important tasks, learn to prioritize
• Be a goal-getter, not just a goal setter
• Identify & control time wasters
• Effectively delegate, even if you’re not the boss!
• More time management tools

Module Contents - LEVEL TWO

• Managing graphics & objects in Word documents
• Managing the “Auto text” option
• Mail merge
• Creating & inserting Excel charts and Managing databases
• Pivot table reports
• Conditional formatting & advanced functions & formulas
• Working with macros
• Preparing PowerPoint presentations and Working with animations
• New information & Communication Technologies (Internet, Intranet, networking & e-mail etiquette)

Effective Office Management

• Office Systems Management

·        Role of the Office Manager

·        Problem Solving & Decision Making

·        Managing the Department’s Finances

• People Management

·        Working with people

·        Conflict Resolution

• Project Management

·        Elaborating a project, The crucial success factors

·        Constructing the project step by step

§         Establishing the sub objectives

§         Planning execution & Establishing control milestones

·        The communication & information process

·        The execution phase

• What customers really want
• Customer Service tools
• Handling difficult situations
• Telephone etiquette
• Lessons in Customer Relationship Management

Certificates

After successful completion of the 72-hour packaged program, participants receive a Completion Certificate from the Catholic University of Lyon (Esdes) – Supec (participants taking 1 Level or separate modules receive the PIGIER Completion Certificate).

For more information about contents, schedule and costs, visit our website www.pigierme.edu.lb, or call Pigier at 01-447899 or mail our Training Consultants:

- Mrs. Jocelyne Gemayel:     e-mail: jgemayel@pigierme.edu.lb

- Mrs. Tina Zeidane:           e-mail: tzeidane@pigierme.edu.lb